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Privacy Policy

  1. Who we are
    This website is operated by Glen and Kim Babington in connection with our short‑term rental accommodation, Blue Mountains Solace, located in Katoomba, New South Wales, Australia.
    We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

  2. What personal information we collect
    We may collect:

    • Contact details (name, email address, phone number).

    • Booking details (stay dates, number of guests, special requests).

    • Payment‑related information (only as necessary via our payment processor – we do not store full card details on this website).

    • Website usage data (IP address, device type, pages viewed) via cookies and analytics services.

  3. How we collect information
    We collect personal information when you:

    • Submit an enquiry or booking through our website forms.

    • Communicate with us by email, phone or messaging platforms.

    • Interact with our website, which may use cookies and third‑party analytics.

  4. Why we collect and use information
    We use your personal information to:

    • Respond to enquiries and manage bookings.

    • Provide, manage and improve our accommodation and website.

    • Meet our obligations under NSW short‑term rental accommodation regulations and the STRA Code of Conduct.

    • Maintain records for accounting, insurance and compliance purposes.

  5. Disclosure of your information
    We may disclose personal information to:

    • Booking platforms and payment processors you choose to use (e.g. Airbnb, Stayz, Stripe).

    • Service providers who help us operate the property and website (IT support, cleaners, maintenance contractors) where they need the information to perform their services.

    • Insurers, professional advisers or government regulators where required by law or to comply with STRA registration and Code of Conduct obligations.

  6. Storage and security
    We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access or disclosure, including secure systems, restricted access and regular updates.
    While we use reputable third‑party services, transmission of information over the internet is not completely secure and you provide information at your own risk.

  7. Cookies and analytics
    Our website may use cookies and similar technologies to:

    • Improve site functionality and performance.

    • Understand how visitors use our site (aggregate analytics).
      You can usually disable cookies through your browser settings; however, this may affect site functionality.

  8. Access and correction
    You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete or misleading, subject to legal exceptions.
    To make a request, please contact us using the details below.

  9. Privacy enquiries and complaints
    If you have a question or concern about your privacy, please contact:

    • Email: bookings@bluemtnssolace.com

    • Phone: 0428 116 870
      We will respond within a reasonable timeframe. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

  10. Changes to this Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes in law or our practices. The latest version will always be available on this website.

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